Profile

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Tj Hariharan

Award winning Innovator who has successfully scaled transformation at an enterprise level through business process re-engineering and creative use of technology.

Job History

Dec 2013 to Present

Cisco Systems
Biz Ops (Sep 2016 to Present)

Global Service Provider, Operations Team (across the globe). Key Responsibilities:

⇒ Drive and lead innovation and digitization efforts across the organization to reduce cost and increase efficiency

⇒ Effectively understand and communicate business needs and analytics from Operations with IT and Business Intelligence teams to drive innovation and facilitate transformation.

⇒ Expert in Commit Management – tracking large deals at a global level to better manage bookings and customer deliverables.

Business Analyst (June 2015 to Sep 2016)

Global Service Provider, Operations Team (across the globe). Key Responsibilities:

⇒ Effectively utilizing analytics to drive innovation in ensuring customer, team and stakeholder satisfaction.
⇒ Leading team in digitization and automation efforts (including creative and effective use of Python, Excel Macros, Tableau, Alteryx and SAP).
⇒ Analysis and Data Gathering for teams across the globe, including the use of SAP Business Objects, Tableau, Excel and other custom dashboards
⇒ Effectively establish and maintain in-depth operations and customer reviews for over 20 customers across the globe spanning various internal teams and metrics.
Commit Management and predictive analytics for business, including tracking large deals at a global level to better manage bookings and customer deliverables.

Customer Partner Experience (CPE) Specialist (Dec 2013 to June 2015)

Customer Partner Experience (CPE) Specialist for Asia-Pacific Regional Operations Support Team. Key responsibilities:

⇒ Establishing and driving adoption of key Metrics and analysis for Customer Partner Experience (CPE) teams across Asia theater.
⇒ Identifying and flagging critical gaps in customer experience and designing, streamlining and digitizing processes for analysis of data from various tools (including SAP Business Objects, Oracle Forms, Access and Excel).
⇒ Re-engineer data collection process to simplify pattern recognition and enhance user experience, increasing overall productivity.
⇒ Creation of Process Documentation for various internal teams, used for new-hires.

June to Aug 2005 & 2006

Lafarge N.A
Assistant Accounts Payable Specialist

Assistant Accounts Payable Specialist, Position involved sorting files, and various data entry jobs for digitization of financial data

Key Achievements & Awards
  • You Amaze 2 award for “innovation and collaboration”, and being the first in team history to win 2 awards in same cycle.
  • Spotlight on Innovation award, for “innovative approach to business models resulting in exceptional achievements for team”.
  • Collaboration Award, for “excellence in teamwork resulting in ease of doing business”.
  • Shout Out award, for “going above and beyond in supporting team, peers, partners and stakeholders”.
  • You Amaze 1 award for “driving process innovation and execution excellence” within the first month of the role.
  • You Inspire 3 award for “innovation in metrics and reporting”, for efforts in collaborating and digitizing metrics across global vertical.
  • You Amaze 1 award for “spotlight on Innovation and Transformation”, for efforts in transformation projects.
  • Six Sigma Continuous Improvement Yellow Belt Certified (through Cisco)

Education

Bachelor of Arts in Philosophy at the University of Waterloo (Canada)

Volunteer History
  • Toronto Chinese Gospel Church, in the program “out of the cold”. This program allows the homeless to be fed and given proper bedding for one night a week
  • Volunteered at Open Door Oxford program for Lafarge Woodstock Plant
  • Peer tutoring program: Help kids in lower grades in my school with their subjects
  • Armadale.P.S, in the Home – Work club. This after school program allows kids from grades 1 through 8 to get help in school for homework, from high school students
Special Interests & Activities
  • Writing small application programs in various languages
  • Reading and learning about subjects varying from hieroglyphs to pure physics or math.
  • Participated in the FIRST robotics competition (as Head of Programming and Electrical)
  • Keen trekker, participated in many expeditions, including one to the Himalayas
    Represented my school in various Inter – School sports meet and won many laurels
  • Successfully Completed the 2006 and 2007 Mississauga Marathon.